Andrew Allen
Application Support & Observability Engineer (Client JPMorgan Chase)
Greer, South Carolina, United States
Summary
👤
Senior🎓
Top SchoolAndrew Allen is an application support and observability engineer with 9 years of IT experience, currently supporting JPMorgan Chase through Tata Consultancy Services. He specializes in reducing downtime and accelerating incident resolution—recently cutting test environment flow downtime by 40% and improving time-to-detection by 30% through proactive Dynatrace, Splunk, and trace-based diagnostics. Skilled in DevOps toolchains and release management, he has stabilized CI/CD pipelines and trimmed release delays by 30% while managing Jenkins, Bitbucket, and BMC RLM workflows. Andrew combines hands-on scripting and automation (maintaining Gherkin/Selenium checks and AutoHotkey tooling earlier in his career) with cross-functional coordination across onshore/offshore teams to meet tight SLAs. Based in Greer, SC, he brings a practical, metrics-driven approach to observability that emphasizes measurable uptime and faster mean time to repair. Despite a concise GitHub presence, his track record shows consistent operational impact across large financial and enterprise clients.
9 years of coding experience
5 years of employment as a software developer
Bachelor's degree Computer Science, Bachelor's degree Computer Science at Southern Illinois University, CarbondaleAssociate's degree Art/Art Studies General, Associate's degree Art/Art Studies General at Harper College
English
Github Skills (7)
rating7
jam6
react4
drive4
google3
cli3
golang2
Programming languages (7)
Github contributions (5)
SIU-CS/bathroom_rating
Nov 2016 - Dec 2016
Contributions:66 commits, 27 PRs, 66 pushes in 1 month
ratingreactbathroom
aallen170/bitpunk_beatdown
Jul 2018 - Oct 2019
Contributions:8 PRs, 23 pushes, 4 branches in 1 year 3 months
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