Director - Customer Success Strategy And Architecture
Austin, Texas, United States
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Summary
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Senior
🎓
Top School
Andrew Bailey is a seasoned IT and business leader with over two decades of experience designing enterprise architecture and driving cloud and SaaS transformations, currently leading Customer Success Strategy and Architecture at Salesforce. He combines deep technical roots—from early C++ engineering at Shell and quantitative roles in finance—with strategic cloud architecture leadership at TIBCO and advisory experience for startups. Known for building IT organizations and end-to-end transformation programs, he excels at mentoring high-performing teams and translating complex technical needs into operational strategy. His background in computational finance and executive studies in innovation and strategy give him a rare mix of quantitative rigor and business-savvy decision making. Based in Austin, he brings a practical, results-focused approach to aligning product, operations, and customer outcomes.
10 years of coding experience
21 years of employment as a software developer
Post Graduate, Computational Finance, Post Graduate, Computational Finance at The University of Texas at Austin
BS, Physics and Mathematics, BS, Physics and Mathematics at Angelo State University
Executive Education, Advanced Business Administration, Innovation, and Strategy, Executive Education, Advanced Business Administration, Innovation, and Strategy at EBS Universität für Wirtschaft und Recht
Contributions:1 release, 3 commits, 7 pushes in 1 day
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Andrew Bailey - Director - Customer Success Strategy And Architecture