Andrew Barnes
Director, Product Excellence - DATA&ANALYTICS at ServiceNow
Greensboro, North Carolina, United States
Summary
🤩
Rockstar🎓
Top SchoolAndrew Barnes is a data-driven product leader with a decade of experience turning ServiceNow platform capabilities into streamlined, automated business outcomes. Currently Director of Product Excellence for Data & Analytics at ServiceNow, he blends hands-on development (notably server-side ServiceNow code and REST integrations in a public code-snippets repo) with product strategy, systems integration, and process improvement. His background spans technical leadership roles in healthcare and higher education, where he led ServiceNow architecture, integrations, and developer enablement at scale. Known for getting technology to reduce work rather than create it, he combines an MS in Computer Science with practical expertise in analytics, governance, and developer community advocacy. Colleagues rely on him to translate complex data into actionable change while keeping developer experience and platform reliability front and center.
10 years of coding experience
13 years of employment as a software developer
BS, Computer Science, BS, Computer Science at North Carolina State UniversityMaster of Science (MS), Computer Science, Master of Science (MS), Computer Science at NC state university
English, French
Github Skills (15)
r10
rest-api10
g10
script10
servicenow10
javascript10
business-rules10
includes10
srecord10
glidejs10
database9
api9
apim9
databases9
github3
Programming languages (3)
Github contributions (5)
ServiceNowDevProgram/code-snippets
Oct 2021 - Oct 2021
ServiceNow's Code Snippets community repository, managed by the Developer Program and the sndevs community.
Role in this project:
Back-end Developer
Back-end DeveloperContributions:16 commits, 6 PRs, 1 push in 22 days
Contributions summary:Andrew primarily contributes to ServiceNow-related code snippets, focusing on server-side logic and database interactions. Their work includes developing and modifying Business Rules, Script Includes, and RESTMessageV2 clients. The commits demonstrate the user's focus on ServiceNow platform functionalities, including GlideRecord operations, API integrations, and unique record constraint enforcement. Specific implementations involve ranking algorithms, attachment utilities, and REST API client creation for YouTube data retrieval.
servicenowhacktoberfest2023hacktoberfest2024hacktoberfest2025
ServiceNowDevProgram/sn-slack-points-thing
Dec 2018 - Sep 2022
[Deprecated, see readme] Repository for the Points Thing Slack Bot Running on ServiceNow
Contributions:2 commits, 16 PRs, 21 pushes in 3 years 9 months
servicenowslack-bot
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