Andrew Barrocas
Customer Strategy & Operations
New York City Metropolitan Area United States
Summary
👤
Senior🎓
Top SchoolAndrew Barrocas is a customer strategy and operations leader with nearly a decade of experience building GTM and post-sale programs that drive revenue growth, retention, and operational excellence across B2B SaaS, fintech, healthcare, and eCommerce. At Intuit Mailchimp he’s helped scale a global Customer Success organization responsible for roughly $800M ARR, combining RevTech strategy with hands-on analytics (SQL, Tableau, Looker) to inform executive decision-making. His background blends management consulting and service design—leading C-suite transformation projects and designing VoC/VoE-driven customer experiences that translate into measurable commercial outcomes. Comfortable operating at the intersection of product, finance, and field teams, he specializes in revenue metrics, forecasting, and tooling to enable scalable CS workflows. Andrew also brings a design-forward lens from his HCI and digital experience roots, enabling pragmatic service and process improvements that aren’t obvious from traditional ops resumes.
9 years of coding experience
Executive MBA, Business Administration and Management, General, Executive MBA, Business Administration and Management, General at Quantic School of Business and TechnologyMaster of Arts (M.A.), Human-Computer Interaction, Master of Arts (M.A.), Human-Computer Interaction at Clemson UniversityBachelor of Arts (B.A.), Professional, Technical, Business, and Scientific Writing, Bachelor of Arts (B.A.), Professional, Technical, Business, and Scientific Writing at Florida International University
English, SpanishGithub contributions (1)
mpaiva/workshops
Aug 2016 - Aug 2016
Contributions:20 commits, 20 pushes in 1 day
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