Andrew Bigger
Staff Software Engineer at Zendesk
Melbourne, Victoria, Australia
Summary
👤
Senior🎓
Top SchoolAndrew Bigger is a Staff Software Engineer with 11 years’ experience building full-stack systems, currently shaping proactive customer messaging at Zendesk Connect. He combines deep Ruby on Rails and Go expertise with frontend React skills and hands-on cloud experience across AWS and GCP to deliver reliable, scalable services. Previously he modernized Lonely Planet’s CMS and automated guidebook and ebook production, translating complex editorial workflows into efficient engineering solutions. Known for reconciling intricate business rules through clear communication and expectation management, he also drives process change and supports software in production. Comfortable in both large and small teams, he brings a pragmatic mix of engineering rigor (TDD/BDD) and support-minded thinking that reduces operational friction. Based in Melbourne, he pairs product-focused delivery with a history of integrating disparate stakeholder needs into maintainable systems.
11 years of coding experience
11 years of employment as a software developer
Bachelor of Information Technology, Bachelor of Information Technology at Swinburne University of Technology
Github Skills (8)
zendesk-api7
zendesk6
api6
api-client6
hanami6
ruby5
rails1
ruby-on-rails1
Programming languages (1)
Github contributions (5)
andrewbigger/gene_system
May 2021 - Feb 2022
Contributions:27 commits, 6 pushes, 1 branch in 9 months
andrewbigger/Amphi
Feb 2015 - Nov 2016
Contributions:2 releases, 2 PRs, 16 pushes in 1 year 10 months
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