Andrew Buckley
Managing Director, Global Customer Operations
Leinster, Ireland
Summary
👤
Senior🎓
Top SchoolAndrew Buckley is a seasoned customer success and operations leader with 20+ years of technical and commercial experience, now serving as Managing Director of Global Customer Operations at Google. He combines deep hands-on engineering roots—early C++/Java development at Apple and sustained open-source contributions to high-profile Azure IoT SDKs and edge projects—with enterprise-scale customer success leadership across AWS, EMC and beyond. He has led and scaled teams of hundreds across APAC, EMEA and global functions, translating complex technical integrations into repeatable, tech-enabled customer experiences. Known for bridging product, support and engineering, he drives improvements in reliability, build automation and developer experience while keeping customer outcomes central. A practical technologist with an MBA in Software Dev & Networks, he uniquely blends embedded/IoT coding experience with strategic operational execution.
11 years of coding experience
19 years of employment as a software developer
MBA Software Dev & Networks, MBA Software Dev & Networks at Munster Technological University
Github Skills (37)
unit-testing10
java-native-interface10
lib10
cmake10
android-sdk10
c1110
java10
azure-iothub10
c1710
javas10
c9910
iot10
sdk10
build-automation10
message-bus10
Programming languages (12)
Github contributions (5)
Azure/iot-edge-v1
Apr 2016 - Jan 2017
Azure IoT Edge
Role in this project:
Back-end Developer
Back-end DeveloperContributions:3 releases, 62 commits, 42 pushes in 9 months
Contributions summary:Andrew primarily contributed to the Java binding for the Azure IoT Edge project. Their work focused on creating Java interfaces and classes for modules and message bus proxies. The commits include the creation of core Java classes like `GatewayModule`, `MessageBus`, and `Message` along with their associated header files. The user also implemented the native Java binding using C code, exposing the `publishMessage` function.
azure-iot-edgeazureiotgatewaycloud
Azure/azure-iot-sdks
Sep 2015 - Nov 2016
SDKs for a variety of languages and platforms that help connect devices to Microsoft Azure IoT services
Role in this project:Full-stack Developer
Full-stack DeveloperContributions:67 commits, 7 PRs, 18 pushes in 1 year 1 month
Contributions summary:Andrew primarily contributed to the Java and Node.js SDKs for the Azure IoT services. They updated integration tests for the Java device client, merged develop branch, and made various improvements to simple sample HTTP applications within the node/device samples. In addition, the user updated documentation links and refactored API reference directories to improve the developer experience. The user also made bug fixes in the DeviceExplorer tool and refined the code by updating and correcting typos.
iotmicrosoft-azure
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