Summary
Andrew Dacey is a seasoned operations leader with nine years of enterprise support experience, currently serving as Vice President of Web and Hosted Platform Operations at Morgan Stanley in London. He runs EU and Asia level-3 teams within a global follow-the-sun model, owning service, incident and problem management under ITIL while acting as product owner for large-scale Linux-hosted web platforms (Apache/Tomcat, IBM Websphere) that host over 10,000 applications. Known for quickly absorbing new technical knowledge and turning it into high-quality results, he combines hands-on Linux/automation experience (Perl/XML/SOAP scripting history) with strategic change and release governance. His background ranges from frontline support and international training to managing multi-shift offshore teams, giving him a pragmatic, people-first approach to complex, distributed operations. Unusually for a VP, he retains deep operational familiarity with middleware and platform plumbing, enabling effective liaison between engineering and support.
9 years of coding experience
7 years of employment as a software developer
Certificate of Study, Russian Language and Literature, Certificate of Study, Russian Language and Literature at Saint Petersburg State University
Bachelor of Arts, Russian Studies, Bachelor of Arts, Russian Studies at Dalhousie University
Certificate, Computer Graphics, Certificate, Computer Graphics at NSCAD University
Russian, Lao, Thai