Andrew Lavers
Principal Software Developer at Zendesk
Montreal, Quebec, Canada
Summary
🤩
Rockstar🎓
Top SchoolAndrew Lavers is a Principal Software Developer in Montreal with 12 years of experience building messaging, identity, and customer-facing systems, currently shaping architecture at Zendesk. He combines startup grit—co-founding Smooch.io and enhancing its bot examples and deployment workflows—with enterprise rigor from roles at Microsoft and long tenures leading engineering teams. His work spans full-stack development, automation of webhook and deployment processes, and improving user experience details like bot avatars and postback handling. Known for translating product needs into robust, scalable integrations, he mentors teams while staying hands-on in code. An early career background in systems and embedded C/C++ gives him a practical edge when tackling performance and integration challenges. He holds a BEng in Software Engineering from Concordia and blends entrepreneurial curiosity with production-grade architecture.
12 years of coding experience
10 years of employment as a software developer
BEng Software Engineering, BEng Software Engineering at Concordia University
English, French
Stackoverflow
8,073reputation
1.3mreached
250answers
6questions
authentication
top-5%
jwt
top-5%
security
top-5%
mongodb
top-5%
javascript
top-5%
Github Skills (19)
javascript10
webhooks10
heroku10
nodejs10
expressjs9
authentication9
cicd9
security9
jwt9
mongodb9
azure6
express-jwt6
asp-net6
android6
jsonwebtoken6
Programming languages (14)
Github contributions (5)
alavers/smooch-bot-example
Feb 2016 - Sep 2016
smooch-bot-example
Role in this project:
Full-stack Developer
Full-stack DeveloperContributions:19 commits, 11 PRs, 15 pushes in 6 months
Contributions summary:Andrew primarily focused on enhancing the functionality and deployment of a Smooch bot example. They implemented Heroku deployment instructions and automated Smooch webhook creation. The user also added a postback example and improved the existing script. Additionally, they added bot avatar and name, indicating a focus on improving user experience.
smooch
zendesk/sunshine-conversations-desk
Dec 2016 - Aug 2018
A sample business system built with Meteor and the Smooch API
Contributions:44 commits, 49 PRs, 61 pushes in 1 year 8 months
meteorsmooch
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