Summary
Andrew Macdonald is an account manager and benefits specialist with eight years of experience optimizing employee benefits and operations across retail and insurance sectors. He progressed from hands-on loss prevention and security supervision into benefits roles at BJ's and consulting positions at Marsh McLennan Agency, now serving clients at Alera Group with a focus on process efficiency and client service. Skilled in operations management, process scheduling, and advanced Excel, he blends HR know-how with a criminal justice background to manage compliance and risk-sensitive benefit programs. Known for translating complex plan details into clear client guidance, he leverages frontline security and retail experience to anticipate operational gaps others might miss. Based in Worcester, MA, he brings a pragmatic, detail-oriented approach to client relationships and benefits administration.
8 years of coding experience
Bachelor's degree Criminal Justice, Bachelor's degree Criminal Justice at Worcester State University
Associate's Degree Business Administration, Associate's Degree Business Administration at Quinsigamond Community College