Senior Manager User Experience, Ops Cloud Applications
Village of Bloomfield, New York, United States
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Summary
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Senior
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Top School
Andrew Mckinney is a senior UX leader with 12 years of experience designing and scaling product experiences across incident management, observability, and growth-focused SaaS. Currently Senior Manager for Ops Cloud Applications at PagerDuty, he has repeatedly led cross-functional teams to translate customer pain points into validated, measurable solutions that improve conversion and reduce churn. His background spans both hands-on product design and people management, with wins like a near-10% lift in paid top-of-funnel conversions and stewardship of core Incident Management design. He pairs a technical foundation in computer science and an MS in HCI with early entrepreneurial experience building and shipping iOS apps, which gives him a practical bias toward delivery. Colleagues rely on him to blend lean UX, research-driven discovery, and pragmatic component-driven implementation to move product teams from insight to impact.
12 years of coding experience
9 years of employment as a software developer
M.S. Informatics Human-Computer Interaction Design, M.S. Informatics Human-Computer Interaction Design at Indiana University Bloomington
Computer Science Computer Science, Computer Science Computer Science at Kalamazoo College
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Andrew Mckinney - Senior Manager User Experience, Ops Cloud Applications