Andrew Siddall
Technical Support Engineer III at Amazon Fulfillment Technologies & Robotics
New Castle, Pennsylvania, United States
Summary
👤
Senior🎓
Top SchoolAndrew Siddall is a Technical Support Engineer III with eight years of hands-on experience diagnosing and resolving complex production issues across cloud and robotics environments. He has led high-severity incident response, vendor coordination, and root cause analysis for Amazon Robotics and enterprise cloud applications, combining strong monitoring and logging expertise with practical Linux, ROS, and Python skills. His background in computer forensics and security informs a methodical approach to problem investigation and preventive controls, while prior roles scaling robotic fleets and training large L1 support teams demonstrate operational coaching and process improvement ability. Based in New Castle, PA, he blends customer-facing service skills from retail and pharmacy contexts with deep technical support experience, often surfacing subtle systemic faults before they become outages.
8 years of coding experience
7 years of employment as a software developer
Bachelor's degree Computer Science, Bachelor's degree Computer Science at PennWest CaliforniaHigh school diploma, High school diploma at Liberty HighBiology General, Biology General at Tri-County Technical CollegeAssociate of Science (A.S.) Computer Forensics and Security, Associate of Science (A.S.) Computer Forensics and Security at Butler County Community CollegeTransfer, Transfer at Horry-Georgetown Technical College
Github Skills (2)
trading6
game-ai6
Programming languages (1)
Github contributions (5)
SaviorOfSanity/Vulpix
Jan 2019 - Nov 2020
Pokemon Trading Card Game Ai
Contributions:6 PRs, 25 pushes, 6 branches in 1 year 10 months
game-aitrading
SaviorOfSanity/cet350-1
Feb 2018 - Feb 2018
Contributions:2 PRs, 4 pushes in 4 days
javatechnical-computingcomputing
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