Andrew Stefanik
Team Lead, Technical Account Management at Splash (SplashThat.com)
Westfield, Indiana, United States
Summary
👤
Senior🎓
Top SchoolAndrew Stefanik is a technical account management leader with nine years of experience shaping customer journeys and scaling technical support programs, currently leading the Technical Account Management team at Splash. He blends hands-on troubleshooting with strategic product partnership—routing priority fixes, designing API/SDK integrations, and introducing AI-powered chatbot solutions to improve adoption and retention. Comfortable across cloud services, observability tooling, and SaaS integrations, he has driven revenue growth by turning technical opportunities into value-added strategies. A former technical support manager and educator, he pairs practical engineering skills (JavaScript, Python, Node.js) with curriculum development and documentation that reduced support load and boosted self-service. Known for fostering team growth and continuous learning, he actively translates emerging tech into operational improvements. Based in Westfield, Indiana, he brings a customer-first mindset to complex technical problems and stakeholder engagement.
9 years of coding experience
14 years of employment as a software developer
Penn State University
English
Github Skills (14)
azure10
microsoft-azure9
microsoft9
to-do8
military8
css6
javascript5
nextjs4
web-development4
html4
liveperson4
open-source3
messaging3
skeleton1
Programming languages (5)
Github contributions (5)
andrewstefanik/oSource
Nov 2016 - Mar 2020
We at oSource faced what we think is a common problem as Junior Developers. We were told it looks good to contribute to open source projects, but were not quite sure how to do that, or how to find projects for us to contribute to. This is how the idea of oSource came about. We aimed to create a place where people of all skill levels could not only find open-source projects to work on, but also find help with their own open-source projects.
Contributions:192 commits, 159 PRs, 162 pushes in 3 years 3 months
placejunior-developerscssjavascriptthink
andrewstefanik/vicinity_app
Nov 2016 - Nov 2016
Contributions:54 PRs, 63 pushes, 9 branches in 18 days
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