Andrew Terwilliger
Service Operations Technician
Minnesota, United States
Summary
👤
Senior🎓
Top SchoolAndrew Terwilliger is a Service Operations Technician at Minneapolis College with nine years of hands-on experience supporting IT services and end users across higher education and retail environments. He combines practical technical troubleshooting as an ITS-1 with customer-facing service skills honed as a long-time Home Depot associate and student staffer, making him adept at translating technical issues for nontechnical users. Based in Minnesota, he brings steady operational discipline to campus technology, from service desk workflows to maintaining reliable systems for students and staff. A hobby programmer with an active interest in software, Andrew pairs curiosity-driven coding projects with day-to-day IT operations, which helps him spot automation and efficiency opportunities others might miss. He holds an Associate of Arts and Sciences from Minneapolis Community and Technical College and enjoys applying that broad foundation to pragmatic, user-centered technology work.
9 years of coding experience
2 years of employment as a software developer
Associate of Arts and Sciences - AAS, Associate of Arts and Sciences - AAS at Minneapolis Community and Technical College
Github Skills (14)
music10
discord-bot10
discord-js10
discord10
slash-commands9
boilerplate8
javascript8
nodejs8
enmap6
gitbook3
discord-py1
python1
js1
social-media1
Programming languages (3)
Github contributions (5)
AndrewJWin/guidebot
Dec 2017 - Jul 2021
A boilerplate example bot with command handler and reloadable commands. Updated and Maintained by the Idiot's Guide Community
Contributions:5 PRs, 11 pushes, 7 branches in 3 years 7 months
discord-jsboilerplatediscordbot-examplebot
AndrewJWin/DRPC
Dec 2018 - Aug 2020
Discord Rich Presence Controller
Contributions:2 PRs, 3 pushes, 1 branch in 1 year 7 months
discordrich-presencecontrollerdiscord-rich-presence
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