Andrew Tsao
User Operations
San Francisco Bay Area United States
Summary
🤩
Rockstar🎓
Top SchoolAndrew Tsao is a user operations and support engineering leader with a decade of experience building and scaling technical support, field engineering, and customer success functions across seed to Series F startups and high-growth companies in the BI, analytics, and AI/ML space. He has repeatedly bootstrapped support organizations—growing teams globally, establishing premium revenue-generating services, and shepherding companies from single-digit ARR to hundreds of millions. Currently on OpenAI’s support and community staff, Andrew combines hands-on technical troubleshooting with strategic leadership, having reported to CEOs and CTOs and owned end-to-end customer journeys. Notably, he has deep domain experience across data platforms and has moved fluidly between pre-sales, professional services, developer advocacy, and 24x7 enterprise support. Based in the Bay Area and trained in Operations Research at Cornell, he brings a data-driven approach to customer success and operational scaling.
7 years of coding experience
11 years of employment as a software developer
Bachelor's Operations Research, Bachelor's Operations Research at Cornell UniversityNorth Olmsted High School
English, Chinese, Korean
Github Skills (28)
postgresql10
sveltekit10
code-behind10
business-analytics10
duckdb10
sql10
golang10
parquet10
csv10
data-visualization10
nodejs10
svelte10
data-analysis10
analytics9
sdk7
Programming languages (5)
Github contributions (5)
AndrewRTsao/source_refresh_test
Dec 2023 - Jun 2024
Contributions:14 PRs, 8 pushes, 6 branches in 6 months
AndrewRTsao/dbt-scripts
Apr 2023 - Aug 2023
Useful scripts for various dbt specific tasks
Contributions:12 PRs, 11 pushes, 8 branches in 3 months
Find and Hire Top DevelopersWe’ve analyzed the programming source code of over 60 million software developers on GitHub and scored them by 50,000 skills. Sign-up on Prog,AI to search for software developers.