Summary
Andrew Wisecarver is a Field Services Engineer with two decades of hands-on experience in telecommunications, PBX systems, VoIP integration, and IT support across enterprise environments. He has deep expertise with Nortel Meridian, Avaya, Cisco VoIP, voicemail platforms, and E911, and holds Nortel database administration certification alongside broad desktop, network, and cabling skills. Comfortable switching between vendor management, field installations, and service-desk escalation, he’s worked at IBM, Deloitte and Xerox-affiliated IOTG supporting large, distributed customers. Known for clear verbal and written communication, Andrew also builds practical documentation and technician guides that reduce repeat tickets and speed deployments—an indication of his focus on operational efficiency as much as technical depth.
9 years of coding experience
2 years of employment as a software developer
A.A.S., humanities/journalism, A.A.S., humanities/journalism at Illinois Central College