Andrey Slonski
Lansing, Michigan, United States
Summary
👤
Senior🎓
Top SchoolAndrey Slonski is a Solutions Engineer with 10 years of hands-on experience designing customer-centric support systems and technical integrations across startups and scaleups. He specializes in optimizing Intercom and Zendesk workflows, automations, and onboarding journeys—consistently reducing inbound volume and boosting self-serve and activation metrics while maintaining outstanding CSAT. His background spans support engineering at Intercom and Camera IQ to consulting roles where he cut conversation volume by double digits and implemented triage bots and tagging frameworks. A former naval electronics first sergeant and production technician, he brings disciplined troubleshooting, cross-functional leadership, and a knack for translating product needs into pragmatic technical solutions. Known for high energy, empathy, and a learn-or-win mindset, he pairs empathy-driven customer work with a curiosity for why things fail and how to fix them.
10 years of coding experience
7 years of employment as a software developer
Software Development, Software Development at Dev BootcampHigh School Diploma, Electronics, High School Diploma, Electronics at Jerusalem High School
English, Hebrew, Russian, Spanish
Stackoverflow
1reputation
0reached
1answer
0questions
Github Skills (19)
sketch8
podcast7
vector6
nested-attributes6
ruby-on-rails6
ruby6
adobe5
hosts4
django4
ux-design3
testing2
java-bindings2
api2
conversation1
rest-api1
Programming languages (2)
Github contributions (5)
Aslonski/phase-0
Feb 2016 - Apr 2016
Contributions:118 PRs, 81 pushes, 99 branches in 1 month
Aslonski/Study-Buddy
Jun 2016 - Jun 2016
Contributions:58 commits, 76 PRs, 60 pushes in 3 days
client-projectdbc
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