Andrii Nikolaiev
Escalation Engineer L2 Support
Cambridge, England, Ukraine
Summary
👤
Senior🎓
Top SchoolAndrii Nikolaiev is an experienced Escalation Engineer with nine years in technical support and incident resolution, currently providing L2 support at SeeTree and Ciklum while based in Cambridge. Since mid-2024 he has been working hands-on with data pipelines and ETL processes, pairing diagnostic rigor with practical remediation to minimize downtime. Trained in physics and energy (Bachelor and Master), he brings analytical problem-solving and systems-thinking to complex production issues. Comfortable bridging engineering and support, he excels at translating low-level debugging into operational improvements and clearer runbooks for teams. Despite a focus on support, his background hints at a readiness to take on data-focused engineering challenges beyond traditional ticket queues.
9 years of coding experience
Магистр, Енергетика, Магистр, Енергетика at ПОДІЛЬСЬКИЙ ДЕРЖАВНИЙ АГРАРНО-ТЕХНІЧНИЙ УНІВЕРСИТЕТБакалавр, Фізика, Бакалавр, Фізика at КПНУ ім. Івана Огієнка
Github Skills (2)
reinforcement-learning2
deep-reinforcement-learning2
Github contributions (5)
andynik/knu_labs
Jun 2017 - Feb 2020
Contributions:224 pushes, 1 branch in 2 years 8 months
andynik/mnk-game
May 2017 - May 2018
Contributions:46 commits, 45 pushes in 1 year
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