Andriyan Putranto
IT Supporter, Global Service Desk at ECCO
East Java, Indonesia
Summary
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Senior🎓
Top SchoolAndriyan Putranto is an experienced IT support professional with 11 years helping multinational teams and retail stores keep systems reliable and productive. Currently a Global Service Desk Specialist at ECCO, he provides 24/7 cross-region support (APAC/EMEA/AMER) across ServiceNow, Microsoft 365, SAP, Cisco Meraki and retail systems like Dynamics and payment terminals. His background spans hands-on infrastructure, user training, monitoring and project support for store rollouts and upgrades, plus earlier roles building web-integrated CCTV and billing monitoring tools. Comfortable bridging technical and management domains, he also has ISO quality management experience that sharpens his process and documentation skills. Based in East Java, Indonesia, Andriyan blends practical troubleshooting with a continuous-learning mindset and a knack for reducing retail downtime through pragmatic solutions.
11 years of coding experience
5 years of employment as a software developer
Associate's degree (Diploma 3), Informatics Management, Associate's degree (Diploma 3), Informatics Management at State University of SurabayaGithub contributions (2)
andriyanputra/tugas_akhir_v2
Oct 2014 - Nov 2014
Contributions:33 commits in 1 month
andriyanputra/cellplan
Nov 2014 - Nov 2014
Contributions:1 commit in 1 day
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