Andy Hughes
Project Manager at Avoira
Liverpool, England, United Kingdom
Summary
👤
Senior🎓
Top SchoolAndy Hughes is a seasoned project manager with over 15 years' experience specialising in omnichannel contact centre and dialler services across the UK, Europe, Africa and Asia. He combines deep regulatory knowledge (Ofcom, FCC/TCPA) with hands-on delivery of large-scale dialler rollouts, webRTC migrations, and AI-driven speech analytics to improve compliance, capacity and customer experience. Known for steering rapid operational pivots—most notably moving entire contact centres to remote working during COVID—he balances technical understanding of hardware/software with people leadership of distributed teams. At Vodafone and global BPOs he led large outbound and blended campaigns, introduced new service USPs and secured TPS-assured accreditation through audit-driven change. A part-time coder who experiments with HTML, CSS, PHP and Python, Andy brings pragmatic technical curiosity to project delivery and supplier management. Based in Liverpool, he excels at translating complex requirements into measurable service improvements and commercially valuable contact centre propositions.
10 years of coding experience
ITIL V3 FOUNDATION, ITIL V3 FOUNDATION at BCSPRINCE2 Foundation, PRINCE2 Foundation at PeopleCertBachelor of Arts Degree (BA), History with American Studies, 2:2, Bachelor of Arts Degree (BA), History with American Studies, 2:2 at Liverpool Hope University
Github Skills (6)
admin10
bootstrap10
adminlte9
lightbox-gallery9
lightbox9
dashboard8
Programming languages (3)
Github contributions (5)
andyhughes73/phpvms-simbrief-options-form
Feb 2016 - Dec 2016
A form to allow options to be altered before generating the SimBrief OFP.
Contributions:11 commits, 2 PRs, 12 pushes in 9 months
optionsofp
andyhughes73/learner-driver-app
Nov 2021 - Nov 2021
Contributions:2 pushes in 1 day
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