Summary
Andy Palmer is a Senior Managed Services Engineer with over two decades in IT and 12 years in focused support roles, currently providing 3rd-line MSP services from Greater Norwich. He brings deep hands-on expertise in VMware vSphere, Windows Server, SANs, VLANs and Sophos, backed by an MCSE and extensive enterprise and public-sector experience. Andy has repeatedly operated as the go-to engineer for multi-site, multi-domain environments, owning administration, security and documentation across distributed infrastructure. Comfortable both leading small on-site teams and handling escalations for large outsource contracts, he blends practical troubleshooting with project-focused change delivery. Notably, his career began in software QA and telecoms testing, giving him a strong systems-thinking approach that informs his infrastructure work.
12 years of coding experience
25 years of employment as a software developer
MCSE, Microsoft Products, MCSE, Microsoft Products at Azlan Training PLC
BTEC HND, Electronics and Telecommunications Engineering, BTEC HND, Electronics and Telecommunications Engineering at Coventry Technical College