Summary
Andy Roberson is an experienced IT and hardware engineer with 11 years delivering white-glove technical support, endpoint deployments, and customer-focused problem resolution. Based in Englewood, Colorado, he blends hands-on hardware leadership with Level II support and deployment expertise across Windows, macOS, mobile platforms, VPNs, Fortinet, and backup solutions like VEEAM and Datto. He has progressed rapidly at LeafTech Consulting from Hardware Support to Engineer, demonstrating an ability to scale responsibility while maintaining high customer satisfaction. Comfortable with ticketing and RMM ecosystems (Jira, Kaseya, Datto RMM) and security tooling (SentinelOne, Threatlocker, Proofpoint), he bridges operational goals and client needs to drive smooth rollouts. Andy’s background in customer sales and multimedia production gives him an unusual edge in clear technical communication and creating user-focused documentation or training assets. He constantly invests in skills growth to maximize impact where teams and clients need it most.
11 years of coding experience
2 years of employment as a software developer
Bachelor's degree, Communication, Journalism, and Related Programs, Bachelor's degree, Communication, Journalism, and Related Programs at Colorado State University
High School Diploma, High School Diploma at Arapahoe High School