Summary
Andy Swann is a seasoned Program Manager with over two decades of hands-on leadership in professional services, support and ERP product management across SaaS and legacy on-premises solutions. He began as a developer and leverages that technical grounding to break down silos between development, support and services, having led onshore, nearshore and offshore teams across Manufacturing, Retail, Wholesale and Distribution sectors. Andy has run projects from week-long upgrades to £1M+ multi-year ERP implementations and built playbooks that helped scale start-ups—implementing practical systems like time recording, services quoting calculators and standard SOW templates. He’s Prince2-qualified, experienced engaging C-suite stakeholders, and has facilitated a global Professional Services Academy that upskilled 800+ employees. Notably, he sourced and integrated an SME manufacturing ERP to fill a product gap and drove the go-to-market strategy that delivered new-logo sales annually. Now based in England, he combines enterprise-scale process discipline with a pragmatic, creative approach to operational scaling.
9 years of coding experience
3 years of employment as a software developer
Business and Finance, Business and Finance at Coventry University