Andy William
Service Desk Manager at Southbank Centre
London, England, United Kingdom
Summary
👤
Senior🎓
Top SchoolAndy William is a seasoned IT leader with 11 years’ experience designing and running ITIL-aligned service desks and End User Computing teams across global organisations. He has a strong track record delivering service transformations—standardising onboarding/offboarding, implementing follow-the-sun support models, and improving first-time fix rates for thousands of users. Comfortable with both Microsoft and Apple ecosystems, he pairs hands-on EUC delivery with procurement and lifecycle management to keep services reliable and cost-effective. Known for using analytics and CAB governance to drive continual improvement, he also builds trusted stakeholder relationships across business and technical teams. Now working in the charity arts sector, he’s combining scalable support models with a user-focused approach that balances creativity and long-term resilience. An early career founder of a niche IT services outfit, he brings practical SME experience and a bias for pragmatic, measurable change.
11 years of coding experience
11 years of employment as a software developer
Mark Rutherford
English
Github Skills (33)
kotlin9
code-generator9
sqlite8
python8
orm8
discord-bot8
sql8
clicker8
discord8
postgresql8
mysql7
sql-generation7
database7
go6
api6
Programming languages (3)
Github contributions (5)
Andy-William/cfg
Feb 2015 - Sep 2016
Contributions:14 commits, 11 pushes, 1 branch in 1 year 7 months
Andy-William/vrbot
Jul 2022 - Mar 2024
Contributions:28 pushes in 1 year 7 months
Find and Hire Top DevelopersWe’ve analyzed the programming source code of over 60 million software developers on GitHub and scored them by 50,000 skills. Sign-up on Prog,AI to search for software developers.