Summary
Andy Zhang is a seasoned support engineer with 11 years of experience across software development, QA, and customer-facing technical support, currently supporting Microsoft products from Wuxi, China. He has led delivery teams at Pactera, translating requirements into designs, implementation plans, and tracked releases while liaising closely with customers and sales. His background spans full-cycle development (.NET, SQL Server, Windows and web forms), test automation with Selenium/Cucumber, and performance testing with LoadRunner, giving him a strong end-to-end quality mindset. At Quest he worked within Agile teams on APM/EUM software, combining hands-on testing and environment automation to improve product reliability. Colleagues rely on him for pragmatic problem-solving that balances engineering rigor with delivery timelines. He brings a rare blend of delivery leadership and deep QA discipline that helps bridge engineering and customer success.
11 years of coding experience
9 years of employment as a software developer
Bachelor's degree, Computer Science and Technology, Bachelor's degree, Computer Science and Technology at Henan University
English