Summary
Angel Velasquez is an IT specialist based in Lima with 11 years of hands-on experience in technical support, infrastructure maintenance, and service desk operations across healthcare, education, and financial sectors. He currently provides high-quality onsite and remote support at Universidad Peruana Cayetano Heredia while also supporting clinical systems at SANNA Clinica, demonstrating an ability to manage incidents, backups, and Active Directory administration under operational pressure. His background includes quality control and coaching at Stefanini, where he improved help-desk reporting, call evaluation, and team onboarding—skills that complement his technical troubleshooting. Angel is a SENATI-trained technician in computer support and is advancing studies in computer sciences, reflecting continuous professional development. Colleagues value his blend of customer-facing patience and process-driven incident management, which has reduced downtime and improved ticket resolution metrics. Not obviously visible from job titles, he brings practical experience running deployments, executing SQL queries, and coordinating third-party vendors during on-site rollouts.
11 years of coding experience
Culminado, Ingles, Culminado, Ingles at ICPNA
Informatica, Soporte y Manteamiento en equipos de computación, Técnico - Titulado, Informatica, Soporte y Manteamiento en equipos de computación, Técnico - Titulado at SENATI
Estudiante, COMPUTER AND INFORMATION SCIENCES AND SUPPORT SERVICES, Estudiante, COMPUTER AND INFORMATION SCIENCES AND SUPPORT SERVICES at Universidad César Vallejo