Angus Macdonald
Customer Success Director at HireVue
New York, New York, United States
Summary
👤
Senior🎓
Top SchoolAngus Macdonald is a Customer Success Director and seasoned engineering leader with 15 years of experience driving quality, customer advocacy, and operational efficiency across software development, QA, and support. He has led onshore and offshore teams at scale—transforming customer escalations into lasting partnerships and reducing defect backlogs through targeted process improvements. Angus blends deep domain knowledge in unified communications, optical transport, and network management with hands-on experience in Agile delivery and automation. He excels at aligning engineering roadmaps with customer outcomes, regularly influencing product strategy and vendor relationships. Known for traveling into high-pressure customer situations and restoring trust, he brings a pragmatic, metrics-driven approach to continuous improvement. Based in New York, he pairs an electrical engineering background with a track record of building cross-functional teams that turn complex technical challenges into measurable business value.
15 years of coding experience
19 years of employment as a software developer
Bachelor's degree in Electrical Engineering, Bachelor's degree in Electrical Engineering at University of New Brunswick
Github Skills (7)
microsoft-word3
java3
javascript2
charts1
canvas1
openxml1
microsoft1
Programming languages (1)
Github contributions (5)
angusmacdonald/wordbrain-solver
Jan 2015 - May 2015
Contributions:35 commits, 23 pushes in 4 months
angusmacdonald/gopro-organizer
Feb 2016 - Jun 2016
Contributions:2 releases, 41 commits, 12 pushes in 4 months
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