Ankit Singh
Senior Service Operations Specialist
Noida, Uttar Pradesh, India
Summary
👤
Senior🎓
Top SchoolAnkit Singh is a Senior Service Operations Specialist with 11 years of experience in IT Service Management, currently driving service operations at S&P Global after leading ITSM initiatives at Publicis Sapient and Accenture. He combines a BE in Computer Science with ITIL v4, Scrum Master, Splunk, and Azure certifications to deliver measurable improvements in incident, change, and problem management. Notable achievements include halving major incident resolution time and reducing recurring incidents by 20% through structured RCA and process redesign, plus cutting change-related incidents and MTTD/MTTR via automation and monitoring. Skilled with ServiceNow, Dynatrace, Mulesoft, Splunk, PRTG, and JIRA, he excels at orchestrating cross-functional responses and stakeholder communication to protect customer SLAs. Colleagues know him for blending technical tooling with clear incident narratives—turning post-incident learnings into lasting operational gains. He’s driven by continuous improvement and seeks pragmatic, automation-led solutions that reduce toil and improve client satisfaction.
11 years of coding experience
5 years of employment as a software developer
Bachelor of Engineering - BE Computer Science, Bachelor of Engineering - BE Computer Science at Raj Kumar Goel Institute of Technology, GhaziabadSt.Mary's Convent Inter College
English, Hindi
Github Skills (23)
sitespeed10
performance-analysis10
api10
monitor9
monitoring9
pa11y9
browser9
testing8
perf7
gulp6
google-tag-manager5
dashboard5
accessibility5
javascript4
devtools4
Programming languages (2)
Github contributions (5)
dreamzmaster/gulp-sitespeedio
May 2015 - Dec 2017
Test performance budgets and performance best practice rules using sitespeed.io http://www.sitespeed.io
Contributions:34 commits, 10 PRs, 28 pushes in 2 years 7 months
best-practicesitespeedtestingbest-performanceperformance
dreamzmaster/gulp-pa11y
May 2015 - Nov 2015
Contributions:6 commits, 1 PR, 5 pushes in 6 months
accessibilityauditgulp
Find and Hire Top DevelopersWe’ve analyzed the programming source code of over 60 million software developers on GitHub and scored them by 50,000 skills. Sign-up on Prog,AI to search for software developers.