Anna Macdonald
Customer Communications (CCM) Technical Expert
Bedford, England, United Kingdom
Summary
👤
Senior🎓
Top SchoolAnna Macdonald is a Customer Communications (CCM) Technical Expert based in Bedford with 14 years’ experience delivering customer-facing document solutions across insurance and financial services. At Santander UK she combines deep CCM domain knowledge with hands-on technical skills to design, implement and troubleshoot complex correspondence workflows. Trained in VB.NET with a Distinction, she brings a pragmatic developer’s mindset to bridging legacy systems and modern communication platforms. Known for turning regulatory and business requirements into auditable, operational processes, she focuses on reliability and clarity in customer communications. Colleagues value her blend of technical detail orientation and practical stakeholder collaboration. Outside work she draws on a humanities-and-science background that helps her translate technical constraints into user-centred outcomes.
13 years of coding experience
VB.NET, Distinction, VB.NET, Distinction at Peterborough Regional CollegeGCSE Level, GCSE Level at Orton Longueville School
English
Github Skills (107)
pattern10
nodejs10
esb10
use-case10
swarm10
javascript9
bdd9
sdk9
testing9
test-framework9
recovery9
extractor9
tar9
tdd9
nodes9
Programming languages (11)
Github contributions (5)
OpenDSU/opendsu-website-old
Aug 2020 - Mar 2024
OpenDSU emerging standard public documentation
Contributions:29 pushes, 1 branch, 3 comments in 3 years 7 months
Axiologic/swarm-engine
May 2016 - Feb 2018
The initial form of the Axiologic's swarm execution engine that is used by PrivateSky
Contributions:27 commits, 1 push in 1 year 9 months
executioninitialswarmexecution-engine
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