Anna Macdonald
Customer Communications (CCM) Technical Expert
Bedford, England, United Kingdom
Summary
👤
Senior🎓
Top SchoolAnna Macdonald is a Customer Communications (CCM) Technical Expert based in Bedford with 14 years’ experience delivering customer-facing document solutions across insurance and financial services. At Santander UK she combines deep CCM domain knowledge with hands-on technical skills to design, implement and troubleshoot complex correspondence workflows. Trained in VB.NET with a Distinction, she brings a pragmatic developer’s mindset to bridging legacy systems and modern communication platforms. Known for turning regulatory and business requirements into auditable, operational processes, she focuses on reliability and clarity in customer communications. Colleagues value her blend of technical detail orientation and practical stakeholder collaboration. Outside work she draws on a humanities-and-science background that helps her translate technical constraints into user-centred outcomes.
14 years of coding experience
VB.NET, Distinction, VB.NET, Distinction at Peterborough Regional CollegeGCSE Level, GCSE Level at Orton Longueville School
English
Github Skills (97)
sctp10
callback10
nodejs10
esb10
use-case10
sdk9
nodejs-client9
zero-dependencies9
opc9
access-control-list9
bdd8
compression8
test-framework8
testing8
asynchronous8
Programming languages (11)
Github contributions (5)
salboaie/SwarmUtil
Jun 2012 - Jan 2015
Contributions:94 commits, 1 push in 2 years 7 months
clientsswarmadaptersswarm-library
Axiologic/webpage
Aug 2020 - Jun 2026
Axiologic Research Web Page
Contributions:1 PR, 72 pushes, 1 branch in 5 years 10 months
web-appjavascriptweb-page
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