Summary
Anshul Khanna is a seasoned global service delivery leader with over 15 years of experience driving customer support and hardware repair operations across Europe and Latin America for Ericsson. As Head of Support & Repair Services he owns P&L, leads 24x7 cross-regional teams of engineers and delivery managers, and partners across functions to improve telecom network service outcomes for enterprise customers. His background spans transformation programs, tier-1 global service operations and data migration, reflecting a rare blend of hands-on engineering roots and strategic program leadership. Based in India, he has advanced from network engineering roles to senior global leadership, demonstrating strong operational rigor and multicultural team stewardship. He is known for orchestrating complex, continuous-availability support models and turning large-scale transformation initiatives into measurable service improvements.
10 years of coding experience
10 years of employment as a software developer
MBA, MBA at Faculty of Management Studies - University of Delhi
Bachelor of Engineering, Bachelor of Engineering at Bharati Vidyapeeth
Hindi, English