Anthony Alicea
Staff Support Engineer at e2open
New Jersey, United States
Summary
👤
Senior🎓
Top SchoolAnthony Alicea is a Staff Support Engineer with over a decade of hands‑on experience supporting enterprise supply chain and global trade SaaS applications, specializing in Tier‑3 escalations, root cause analysis, and complex SQL/data troubleshooting. He reliably manages high volumes of concurrent cases while partnering with Engineering and Professional Services to restore production systems and drive long‑term stability. Known for staying calm under pressure, he translates deep technical findings into clear, actionable guidance for customers and internal teams. Anthony also mentors and grows support engineers, having served as an acting lead and knowledge broker across global teams. Based in New Jersey, he pairs practical server monitoring and incident lifecycle expertise with a consistent focus on improving processes and reducing repeat incidents. A detail‑oriented escalation point, he brings both customer empathy and technical rigor to mission‑critical enterprise environments.
13 years of coding experience
8 years of employment as a software developer
Bachelor's degree, Information Systems, Bachelor's degree, Information Systems at New Jersey Institute of Technology
Github Skills (24)
javascript10
typescript10
playing10
web-performance10
web-developer10
angularjs10
web-framework10
nodejs10
react10
angular10
jquery9
jquery-ui9
css6
html5
codesandbox5
Programming languages (5)
Github contributions (5)
AnthonyPAlicea/Bootout
Nov 2012 - May 2014
Contributions:24 commits in 1 year 6 months
AnthonyPAlicea/anthonypalicea.github.io
Jul 2014 - May 2016
Contributions:15 commits, 14 pushes in 1 year 9 months
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