Anthony Farrell
Partner Technical Advisor at Microsoft
Channahon, Illinois, United States
Summary
🤩
Rockstar🎓
Top SchoolAnthony Farrell is a Partner Technical Advisor at Microsoft with a decade of experience driving support operations, training, and process improvements across Surface, EAP, and TAP channels. He blends hands-on escalation management and KPI-driven analysis with curriculum design to empower global delivery partners and ensure consistent, high-quality customer experiences. Anthony has led small technical teams, owned cross-functional integrations into Global Escalation Services, and repeatedly translated frontline findings into scalable process and tooling improvements. Based in Channahon, Illinois, he’s known for taking projects end-to-end—from beta testing new tools to mentoring engineers—while keeping a sharp focus on CSAT and operational resilience. A former retail and sales supervisor, he brings practical customer-facing empathy to complex technical support ecosystems.
10 years of coding experience
9 years of employment as a software developer
Business Administration and Management, General, Business Administration and Management, General at Bellevue CollegeHigh School Diploma, High School Diploma at Issaquah HighSchool
English
Github Skills (86)
windows10
azure-pipelines10
javascript10
openlibrary10
html10
js10
azure10
electron10
v810
cross-platform10
macos10
nodejs10
css10
desktop10
chrome10
Programming languages (9)
Github contributions (5)
tonyferrell/Enum.Performance.Library
Aug 2015 - Jun 2018
Contributions:19 commits, 3 PRs, 8 pushes in 2 years 10 months
csharp
tonyferrell/configs
Aug 2015 - Jan 2023
Contributions:4 pushes in 7 years 6 months
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