Summary
Anthony Farrell is a Partner Technical Advisor at Microsoft with a decade of experience driving support operations, training, and process improvements across Surface, EAP, and TAP channels. He blends hands-on escalation management and KPI-driven analysis with curriculum design to empower global delivery partners and ensure consistent, high-quality customer experiences. Anthony has led small technical teams, owned cross-functional integrations into Global Escalation Services, and repeatedly translated frontline findings into scalable process and tooling improvements. Based in Channahon, Illinois, he’s known for taking projects end-to-end—from beta testing new tools to mentoring engineers—while keeping a sharp focus on CSAT and operational resilience. A former retail and sales supervisor, he brings practical customer-facing empathy to complex technical support ecosystems.
10 years of coding experience
9 years of employment as a software developer
Business Administration and Management, General, Business Administration and Management, General at Bellevue College
High School Diploma, High School Diploma at Issaquah HighSchool
English