Summary
Anthony Jenkins is an IT and UX Experience Specialist and U.S. Air Force veteran with over 20 years of hands-on experience supporting healthcare and enterprise systems. He blends frontline discipline from aviation with deep technical support expertise—improving first-contact resolution, streamlining access and onboarding, and authoring clear documentation that reduces friction. Known for user observation and empathy, Anthony shadows clinicians and staff to turn subtle workflow pain points into high-impact UX fixes and process improvements. He has led desktop support teams, managed Tier-2/3 application support, and worked with tools like ServiceNow, Epic/Cerner, Okta, and Salesforce across organizations including CoxHealth, Cox Enterprises, and the American College of Radiology. Based in Ozark, Alabama, he’s steering his career toward UX research and human-centered design while continuing to bridge the gap between systems and the people who rely on them. A quiet strength is his ability to translate complex technical issues into calm, actionable guidance that keeps teams productive under pressure.
10 years of coding experience
Information Systems, Information Systems at Herzing
Southern Union State Community College