Summary
Anthony Madden is a Director of Operations and Engineering with over 20 years of experience leading technical teams and service delivery across SaaS, legal, and healthcare sectors. He has progressed from service desk and DBA roles to strategic leadership, running cloud infrastructure, technical support, and operations for Highlight while blending people management with strong service and project governance. Anthony is ITIL v3 and PRINCE2 qualified and known for using process, automation, and data to drive decision-making and operational resilience. He has hands-on experience managing both internally hosted applications and public/private cloud SaaS, plus supplier and resource management for complex environments like Great Ormond Street Hospital and global law firms. Colleagues describe him as a stakeholder-focused communicator who balances technical delivery with mentoring and continuous improvement.
8 years of coding experience
8 years of employment as a software developer
Rugby School
BSc, Mathematics, BSc, Mathematics at University of Newcastle-upon-Tyne