Antonin Tilaon
Technical Support Agent at Alea
Puerto Princesa, Philippines
Summary
👤
Senior🎓
Top SchoolAntonin Tilaon is a versatile technical support engineer with 10 years’ experience delivering L1–L2 support for HR/accounting, payroll, payment systems and SaaS platforms while bridging customer-facing troubleshooting with hands-on engineering. He combines practical cloud and dev tooling knowledge—S3-compatible object storage, Docker, shell scripting, AWS/Azure monitoring and REST APIs—with a disciplined, preventive approach to recurring issues that reduces downtime and hidden costs. Antonin has taught computational science and SAP ERP internationally, translating complex enterprise concepts into actionable learning for students and colleagues alike. Comfortable in startup and enterprise settings, he has experience creating technical content, triaging bugs with developers, and driving API-based data migrations to avoid vendor lock-in. Based in Puerto Princesa, he’s known for organized, research-driven problem solving and a habit of engineering long-term fixes rather than one-off patches.
10 years of coding experience
4 years of employment as a software developer
Bachelor of Science - BS, Information Technology, Bachelor of Science - BS, Information Technology at University of Santo TomasBachelor of Science - BS, Computer Science, Bachelor of Science - BS, Computer Science at University of Texas at TylerAssociate of Arts and Sciences (AAS), Wide Area Networking Technology, 3.3, Associate of Arts and Sciences (AAS), Wide Area Networking Technology, 3.3 at Tyler Junior College
English, FilipinoGithub contributions (5)
lukeadair/mlb-stadiums
Mar 2017 - Jun 2017
Contributions:19 commits, 18 pushes, 2 branches in 3 months
easynotedev/inforetrieval
Mar 2016 - Apr 2016
Contributions:25 PRs, 49 pushes, 6 branches in 1 month
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