Antonio Ceccato
Technical Account Manager Escalation Support
San Jose, California, United States
Summary
👤
Senior🎓
Top SchoolAntonio Ceccato is a seasoned escalation engineer and Technical Account Manager with 11+ years in unified communications, VoIP, telepresence and video collaboration across enterprise and customer-facing environments. He has deep Tier 3 experience at Cisco and Avail and now supports high-stakes customers at Zoom, where he excels at rapid diagnosis, root-cause analysis, and orchestrating cross-functional war rooms. Antonio pairs strong hands-on skills—C#, Linux, DevOps, sysadmin and embedded tinkering—with a knack for translating complex technical findings into clear, customer-ready guidance for executives and engineers alike. Known for calm leadership during crises, he routinely takes ownership of critical escalations and delivers thorough, timely investigations. Based in San Jose, he brings a customer-first mindset and high emotional intelligence to technical engagements, making him the go-to engineer when white-glove support matters. An avid tinkerer and 3D-printer enthusiast, he blends practical engineering curiosity with enterprise-scale operational rigor.
11 years of coding experience
18 years of employment as a software developer
Microsoft Windows 2000 Professional (MCSE course), Microsoft Windows 2000 Professional (MCSE course) at TEKsystems TEKnology Training Services - Walnut Creek, CA
Stackoverflow
11reputation
2kreached
1answer
0questions
Github Skills (200)
siemens10
parser10
dashboard10
statsd10
postgresql10
grafana10
recovery10
web-performance10
orchestration10
influxdb10
monitoring10
javascript10
routers10
espressif10
graphite10
Programming languages (10)
Github contributions (5)
LaXiS96/esp32-obd2
Aug 2020 - Oct 2022
Contributions:18 commits, 27 pushes, 1 branch in 2 years 2 months
LaXiS96/VantagePointTree
Jul 2019 - Jan 2022
Contributions:11 pushes, 1 branch in 2 years 5 months
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