Anuraag Kannapally is an experienced engineering manager and hands-on Ruby on Rails developer with 11 years building production software, now leading teams at Zendesk. His background spans full lifecycle delivery in media production and large-scale consumer services, with deep skills in Ruby, Rails, Go, DevOps and CI tooling like Jenkins. He progressed through engineering tiers at Zendesk from Software Engineer to Engineering Manager, demonstrating both technical ownership and people leadership. With a Master’s in Industrial Engineering from Binghamton and roots at Chaitanya Bharathi Institute Of Technology, he blends systems thinking with pragmatic software delivery. Colleagues describe him as a pragmatic problem-solver who bridges DevOps and application development to ship reliable systems.
11 years of coding experience
10 years of employment as a software developer
Master's degree Industrial Engineering, Master's degree Industrial Engineering at Binghamton University
Contributions:3 PRs, 4 pushes, 7 branches in 1 day
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Anuraag Kannapally - Engineering Manager at Zendesk