Summary
Aparna Kumburahena is a Senior Tech Lead specializing in DevOps and production support with over 10 years of experience ensuring high-availability telco and API platforms. She leads L2/L3 support globally, runs incident war rooms, delivers RCAs, and continuously improves ITIL-based managed service processes to boost customer satisfaction. Skilled at capacity planning, security vulnerability management, and cloud/on-prem migrations, she also guides feature intake and roadmap handoffs between customers and product teams. Aparna mentors and hires production teams, maintains knowledge bases, and has run 24/7 on-call rotations, demonstrating operational rigor and people leadership. Based in Ontario, Canada, she combines deep QA roots with hands-on infrastructure troubleshooting—often bridging customer-facing support with backend engineering to deliver lasting fixes rather than temporary workarounds.
10 years of coding experience
13 years of employment as a software developer
BSc Hons, IT, BSc Hons, IT at SLIIT
Nalanda College
English, Sinhalese