Arik Jones is a pragmatic Scrum Master with 17 years in technology and operations, currently steering cross-functional teams and release processes at PatientNow from Nebraska. He specializes in coordinating complex releases, running Scrum of Scrums, and translating technical issues into concise recommendations for senior stakeholders to enable real-time decisions. Previously he supported multiple product lines through acquisitions at LINQ and built customer onboarding and education programs as an Implementation Consultant, showing a strong bias for team-first delivery and stakeholder alignment. Comfortable with both technical troubleshooting and people-facing roles, Arik pairs hands-on systems experience from his computer engineering background with low-ego servant leadership to reduce risk and unblock teams. An often-overlooked strength is his track record of improving user adoption through targeted training and process design, which consistently accelerates time-to-value for customers.
17 years of coding experience
2 years of employment as a software developer
AAS Computer Engineering Technology, Computer Systems Networking and Telecommunications, AAS Computer Engineering Technology, Computer Systems Networking and Telecommunications at Cape Fear Community College
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