Summary
Armando Douglas is an experienced IT Support Analyst based in Sergipe, Brazil, with a decade of hands-on experience providing technical support and network management at Ciberian Tecnologia. He combines strong communication, initiative, and responsibility with formal training in IT Management and an MBA focused on Network Management, equipping him to bridge technical troubleshooting and operational strategy. Armando has sustained long-term client and system support since 2018, demonstrating reliability in maintaining uptime and user satisfaction. His background suggests comfort with both day-to-day endpoint support and higher-level network oversight, an asset for teams needing pragmatic, process-oriented IT leadership. Though not a public open-source contributor, his continuous professional development and dual degrees indicate a commitment to evolving best practices in IT service delivery.
11 years of coding experience
Master of Business Administration - MBA, Gestão de Redes de Computadores 3.0, Master of Business Administration - MBA, Gestão de Redes de Computadores 3.0 at FANESE - Faculdade de Administração e Negócios de Sergipe