Arthur Fernandes
Service Desk Analyst at Orange
Rio de Janeiro, Brazil
Summary
👤
Senior🎓
Top SchoolArthur Fernandes is a Service Desk Analyst based in Rio de Janeiro with nine years of hands-on experience in networking and customer-facing IT support. He has progressed within Orange and Orange Business through roles in incident management and service desk operations, demonstrating reliable incident resolution under pressure. Trained in Computer Engineering at CEFET/RJ, he combines technical fundamentals with practical field experience across enterprise environments. Colleagues would note his steady progression within a large telecom provider and his ability to bridge technical troubleshooting with clear client communication. Though not yet visible on GitHub, his background suggests a focus on operational excellence and continuous learning in infrastructure and support practices. Arthur brings a pragmatic, user-centered approach to keeping services available and responsive.
9 years of coding experience
Bacharelado em Engenharia de Computação, Theology/Theological Studies, Bacharelado em Engenharia de Computação, Theology/Theological Studies at Cefet/RJ - Centro Federal de Educação Tecnológica Celso Suckow da Fonseca
English, Portuguese
Stackoverflow
1reputation
0reached
0answers
0questions
Github Skills (8)
torrent6
sketchup6
customisation6
bittorrent6
automata5
git-mirror4
aseprite4
automatic4
Programming languages (5)
Github contributions (5)
arthurbpf/dotfiles
Jun 2020 - Feb 2023
Contributions:155 commits, 124 pushes, 1 branch in 2 years 8 months
arthurbpf/personal-website
Jul 2022 - Feb 2023
Contributions:16 commits, 1 push in 7 months
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