Summary
Arthur Schaefer is a GLPI tech writer and service management specialist with over 10 years' experience helping SMBs in South America streamline IT and cybersecurity operations. He combines hands-on MSP leadership (former CTO of Servicedesk Brasil and technical lead roles) with content-driven community advocacy at Teclib', producing documentation, tutorials, and training that make open-source ITSM accessible. A former language and networking instructor, Arthur blends clear communication and pedagogy with technical depth in Linux, GLPI, and infrastructure. He runs a popular YouTube channel and blog to teach and grow the GLPI community, reflecting his belief in knowledge sharing as a multiplier for impact. Based in Rio Grande do Sul and armed with an MBA and a networks technologist background, he’s as comfortable guiding product content strategy as he is troubleshooting complex MSP environments.
10 years of coding experience
10 years of employment as a software developer
Master of Business Administration (MBA), Master of Business Administration (MBA) at Fundação Getulio Vargas / FGV
Computer's Network Technologist, Computer's Network Technologist at Grupo Uniftec
Portuguese, English, French, German, Spanish