Arthur Schaefer
GLPI Tech Writer at Teclib'
Rio Grande do Sul, Brazil
Summary
🤩
Rockstar🎓
Top SchoolArthur Schaefer is a GLPI tech writer and service management specialist with over 10 years' experience helping SMBs in South America streamline IT and cybersecurity operations. He combines hands-on MSP leadership (former CTO of Servicedesk Brasil and technical lead roles) with content-driven community advocacy at Teclib', producing documentation, tutorials, and training that make open-source ITSM accessible. A former language and networking instructor, Arthur blends clear communication and pedagogy with technical depth in Linux, GLPI, and infrastructure. He runs a popular YouTube channel and blog to teach and grow the GLPI community, reflecting his belief in knowledge sharing as a multiplier for impact. Based in Rio Grande do Sul and armed with an MBA and a networks technologist background, he’s as comfortable guiding product content strategy as he is troubleshooting complex MSP environments.
10 years of coding experience
10 years of employment as a software developer
Master of Business Administration (MBA), Master of Business Administration (MBA) at Fundação Getulio Vargas / FGVComputer's Network Technologist, Computer's Network Technologist at Grupo Uniftec
Portuguese, English, French, German, Spanish
Stackoverflow
1reputation
0reached
0answers
0questions
Github Skills (46)
impact-analysis10
glpi10
itil10
data-center10
auditing10
asset-management10
cmdb10
plugin7
gmail7
agent7
clipboard7
vcenter6
routeros6
windows-forms6
ocs6
Programming languages (6)
Github contributions (5)
glpi-brasil/plugin-os
Feb 2020 - Sep 2021
Contributions:2 releases, 2 commits, 1 push in 1 year 7 months
servicedeskbrasil/sdb-backup-chamado-glpi-api
May 2021 - Jan 2022
Contributions:10 commits, 6 pushes, 1 branch in 8 months
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