Ashish Gupta
Associate Director, Product Content And Experience
India
Summary
🤩
Rockstar🎓
Top SchoolAshish Gupta is an enterprise content and experience leader with over a decade of expertise in documentation strategy, content operations, and Voice of Customer programs for SaaS and platform products. Currently Associate Director at Kore.ai, he has driven measurable CX gains—raising docs CSAT dramatically and boosting readership—by defining outcome-based OKRs, governance, and GenAI specs for scalable authoring. His cross-functional work at Microsoft and Adobe spans doc ops, UX research, SEO, and in-product content that reduces support friction and accelerates adoption. A CX advocate and quality champion with an IIT Bombay chemical engineering background, he combines analytical rigor with a knack for building onboarding, reporting, and mentoring frameworks. He also contributes to prominent developer docs like Microsoft Teams platform content on GitHub, showing a practical commitment to open documentation ecosystems. Notably, he pairs process automation and tooling (from FrameMaker macros to Python scripts) with strategic thinking to reduce governance effort and sustain long-term content value.
6 years of coding experience
Indian Institute of Technology BombaySt Paul HSS, Indore
English, Hindi
Stackoverflow
11reputation
1kreached
1answer
0questions
Github Skills (6)
microsoft-teams10
documentation10
atom-feed9
content-management9
content-management-system9
confluence6
Programming languages (8)
Github contributions (5)
MicrosoftDocs/msteams-docs
Dec 2021 - Dec 2022
Source for the Microsoft Teams developer platform documentation.
Role in this project:
Technical Writer
Technical WriterContributions:346 reviews, 255 commits, 232 PRs in 1 year
Contributions summary:Ashish's commits primarily involve modifications to the `msteams-platform/feed.atom` file, which suggests edits to the documentation related to Microsoft Teams platform updates. These changes include updating the feed's content to reflect new features, providing links to relevant documentation, and ensuring the content is current. The user also appears to be involved in maintaining the links and content related to the platform's documentation.
microsoft-teamspowershellcollaborationmicrosoftdevrel
ashishguptaiitb/markdownlint
Mar 2022 - Jan 2025
A Node.js style checker and lint tool for Markdown/CommonMark files.
Contributions:2 pushes, 1 branch in 2 years 10 months
linterlintcommonmarkstyle-checkerchecker
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