Ashok Kandasamy
Service Assurance Manager - Technology at News Technology Services
Bengaluru, Karnataka, India
Summary
👤
Senior🎓
Top SchoolAshok Kandasamy is an ITIL-certified Service Assurance Manager with over a decade of experience building and maturing global IT operations and support teams from the ground up. He blends ITIL best practices with agile delivery to run end-to-end Incident, Problem, Change and Transition processes, and has hands-on expertise with ServiceNow, BMC Remedy, Jira and performance analytics. Known for turning fresh college hires into high-performing, process-driven teams, he has led major incident responses, SOX-compliant operations, and global problem management initiatives that reduced MTTR and improved SLAs. Ashok is equally comfortable in strategic process design and day-to-day operational execution, driving automation of BAU tasks and presenting high-quality KPI reporting to stakeholders. Based in Bengaluru, he pairs a BTech in Information Technology with a reputation for pragmatic, outcome-focused leadership under pressure.
10 years of coding experience
6 years of employment as a software developer
Anna University, Chennai12th Standard, Biology, General, 12th Standard, Biology, General at Reliance Matriculation Hr Secondary School
English, Tamil
Github Skills (13)
kotlin4
testing4
android-testing4
android-apps4
bazel-rules3
unit-testing3
android3
bazel3
mvvm-architecture2
retrofit2
mvvm2
coroutines1
kodein1
Programming languages (2)
Github contributions (5)
ashok07m/Pokemon-Sample-App
Jul 2019 - Jun 2022
Sample app to implement MVVM + Retrofit + Kodein + Coroutines
Contributions:4 PRs, 13 pushes, 11 branches in 2 years 11 months
retrofitmvvmcoroutineskotlinmvvm-architecture
ashok07m/DemoApp
May 2016 - Jun 2017
Contributions:2 PRs, 7 pushes, 2 branches in 1 year 1 month
master
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