Ashwin M
Senior Product Expert at Zoho
Chennai, Tamil Nadu, India
Summary
👤
Senior🎓
Top SchoolAshwin M is a Senior Product Expert with nine years of experience in customer service and technical support, currently advancing product excellence at Zoho. He combines deep hands-on expertise in email systems—SPF, DKIM, DMARC, DNS, mail servers, spam mitigation and header analysis—with a proven track record of onboarding and troubleshooting complex customer setups. Rising through roles from Technical Support Engineer to Senior Technical Support Engineer and now Senior Product Expert, he brings practical product knowledge informed by frontline customer interactions. With a mechanical engineering background and earlier sales and logistics roles, he pairs analytical problem-solving with strong customer empathy and a knack for translating technical detail into clear guidance. An appetite for learning motivates him to tackle more challenging product and cross-functional responsibilities.
9 years of coding experience
6 years of employment as a software developer
Bachelor of Engineering, Mechanical Engineering, Bachelor of Engineering, Mechanical Engineering at DMI College of EngineeringHilton Matriculation Higher Secondary SchoolAdarsh Vidhya KendraBethlahem Matriculation Higher Secondary School
Github Skills (9)
zoho10
sdk9
netsuite9
api8
rest7
crm6
php6
python6
java4
Programming languages (4)
Github contributions (5)
zoho/zohocrm-nodejs-sdk
Dec 2020 - Jan 2021
NODE SDK (version 1.x.x and above) for Zoho CRM's v2 REST APIs
Contributions:20 commits, 9 PRs, 20 pushes in 1 month
apinode-sdkzohosdkzoho-crm
zoho/zohocrm-python-sdk
Jan 2021 - Jan 2021
Python SDK (version 3.x.x and above) for Zoho CRM's v2 REST APIs
Contributions:2 commits, 2 PRs, 4 pushes in 1 day
apipythonzohosdkzoho-crm
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