Asia Saeed
IT Service Desk Engineer at ADNOC Group
Abu Dhabi Emirate, United Arab Emirates
Summary
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Senior🎓
Top SchoolAsia Saeed is an IT Service Desk Engineer based in Abu Dhabi with a decade of hands-on experience delivering end-user support and maintaining secure, productive IT environments. She specializes in troubleshooting hardware, software, Microsoft 365, Citrix VDI, VPN (GlobalProtect, Zscaler) and remote management via SCCM, and has a track record of resolving complex incidents while training and mentoring junior staff. Her background spans corporate (ADNOC), outsourced support for Apple products, and education-sector technical roles where she also deployed AV systems and managed smartboard training. A Computer Engineering graduate (Magna Cum Laude, 3.88 GPA), she combines strong customer-facing communication with process-driven ticketing expertise (Ivanti, Footprints, Salesforce). Outside core support, she pursues data science interests and has front-end development internship experience, reflecting a practical blend of IT operations and analytic curiosity.
10 years of coding experience
2 years of employment as a software developer
Bachelor’s Degree, Computer Engineering, Magna cum laude , 3.88, Bachelor’s Degree, Computer Engineering, Magna cum laude , 3.88 at Abu Dhabi UniversityHigh School Certificate, Science, 95.5%, High School Certificate, Science, 95.5% at Almuntaha Secondary School - Abu Dhabi
English, Arabic, Somali
Github Skills (28)
robotics10
ros10
autopilot9
rover9
plane9
arduino9
cube8
drones8
css8
mavlink8
jquery-plugin7
chartjs-plugin7
javascript7
station7
px47
Programming languages (5)
Github contributions (5)
AsMoh/Plant-Diseases-Classification
Dec 2022 - Jan 2023
Contributions:38 commits, 31 pushes, 1 branch in 12 days
AsMoh/DEZoomcamp-2023
Jan 2023 - Feb 2023
Contributions:30 pushes, 1 branch in 14 days
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