Augusto Silva
Senior Staff Software Engineer at Zendesk
Raleigh, North Carolina, United States
Summary
👤
Senior🎓
Top SchoolAugusto Silva is a Senior Staff Software Engineer based in Raleigh with 11 years of experience leading secure, cloud-native systems and data protection initiatives. At Zendesk he architects and drives a global Customer Managed Key (CMK/BYOK/HYOK) program, coordinating across 10+ engineering teams and authoring RFCs and technical designs to keep customers in control of their encryption keys. He pairs hands-on implementation skills (Kubernetes, Envoy/Istio, gRPC, Java, DynamoDB) with mentoring and code review, and actively promotes a data protection mindset across organizations. Earlier work includes front-end contributions to Zendesk’s widely used Copenhagen theme, showing breadth from UI polish to large-scale backend encryption systems. He holds a master’s and bachelor’s in engineering from the University of Porto and brings a pragmatic balance of research-oriented curiosity and production-grade delivery.
11 years of coding experience
6 years of employment as a software developer
Bachelor of Engineering (B.Eng.), Bachelor of Engineering (B.Eng.) at Faculdade de Engenharia da Universidade do PortoEscola Secundária Manuel Gomes de Almeida - EspinhoUniversidade do Porto
Portuguese, English
Github Skills (9)
css10
front-end-development10
handlebars10
sc9
scs9
responsive-design8
jscript7
script7
javascript7
Programming languages (7)
Github contributions (5)
zendesk/copenhagen_theme
Sep 2017 - Nov 2021
The default theme for Zendesk Guide
Role in this project:
Front-end Developer
Front-end DeveloperContributions:5 releases, 9 reviews, 52 commits in 4 years 2 months
Contributions summary:Augusto primarily contributed to the styling and user interface aspects of the Zendesk Guide theme. Their work included modifying CSS files (style.css) to improve the visual appearance and responsiveness of the theme, as well as fixing layout and styling issues for components such as the search input and language selector. The user also made changes to the Handlebars templates (article_page.hbs) to include additional features such as a collapsible sidebar and internal article indicators.
csszendeskdark-themedefault-theme
tiagoaf5/Diginote-Exchange-System
Aug 2015 - Aug 2015
Contributions:4 pushes in 1 day
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