Austin G
Desktop Support Technician at CentraCare
St. Cloud, Minnesota, United States
Summary
👤
Senior🎓
Top SchoolAustin G is an experienced IT professional with 11 years supporting higher education and utilities environments, currently serving as a Desktop Support Technician at CentraCare. He combines hands-on help desk troubleshooting with a BASc in Computer Software Engineering from the University of Minnesota Crookston, enabling him to bridge technical problem solving and user-centered support. Past roles as a computer programmer for St. Cloud Area School District and IT consultant at Xcel Energy demonstrate versatility across both endpoint support and applied software work. Known for clear communication, customer service, and leadership, he has a track record of improving IT reliability in campus and enterprise contexts. Based in St. Cloud, MN, he brings a pragmatic, research-minded approach to recurring issues—often translating recurring support tickets into lasting process or documentation improvements.
11 years of coding experience
2 years of employment as a software developer
Bachelor of Applied Science - BASc, Bachelor of Applied Science - BASc at University of Minnesota CrookstonGeorge Mason UniversityAssociate of Arts - AA, Associate of Arts - AA at St Cloud Technical and Community College
Github Skills (17)
editor9
microsoft9
electron9
visual-studio-code9
vscode-extension9
typescript9
visual-studio9
vscode9
forecast9
probabilistic8
temporal-data8
forecasting6
machine-learning6
pytorch6
deep-learning5
Programming languages (2)
Github contributions (5)
austingross/Deep4Cast
Apr 2018 - May 2018
Contributions:3 pushes in 1 month
time-series-analysismachine-learningseries-datapredictivetime-series
MSRDL/Deep4Cast
May 2018 - Aug 2019
Probabilistic Multivariate Time Series Forecast using Deep Learning
Contributions:33 commits, 10 PRs, 20 pushes in 1 year 2 months
forecastingpytorchdeep-learningtemporal-datamultivariate-time-series
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