Austin Pachano is a pragmatic software engineer and data analyst with 11 years of experience building automation, analytics, and supportability tooling that drive measurable business impact. At Twilio he built SQL- and Looker-driven reporting frameworks and scorecards that cut SLA breaches by 93% and helped shape AI deflection strategy, while earlier roles show repeated delivery of Python automation that reclaimed multiple FTEs. Comfortable bridging technical and nontechnical stakeholders, he pairs backend work in Go and Python with product-minded analysis to prevent issues before they escalate. Based in Vancouver, Washington, he’s an open-source-minded developer who brings a background in operations and frontline support to inform practical, customer-focused engineering decisions.
11 years of coding experience
9 years of employment as a software developer
High School, STEM, High School, STEM at Skyview Highschool
Contributions:2 PRs, 10 pushes, 1 branch in 3 years 6 months
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