Austin Smith
Support Engineer at Sonar
Austin, Texas, United States
Summary
🤩
Rockstar🎓
Top SchoolAustin Smith is a pragmatic support engineer with 11 years of experience turning customer problems into code-backed solutions, currently helping ship and support Sonar’s platform from Austin, Texas. He brings deep eCommerce and developer-facing expertise from BigCommerce, where he diagnosed distributed systems via Kibana, wrote multi-language examples (JS/TS/React/GraphQL), and improved API docs and tooling with Docker and automated linting. Earlier roles as a lead support engineer and full-stack developer show he pairs front-end fixes and browser automation with backend debugging, SQL, and scripting in Python and Bash to streamline workflows. He’s comfortable reading and triaging service code across languages (Scala, Java, Python, PHP, Node) and building small tools that save teams hours—like ticket auto-responders and in-browser HUDs. A former teacher, he leverages clear communication and documentation skills to translate technical detail into actionable guidance for developers and customers.
11 years of coding experience
8 years of employment as a software developer
Bachelor of Arts (B.A.), History, Bachelor of Arts (B.A.), History at Lamar University
Stackoverflow
46reputation
4kreached
4answers
0questions
Github Skills (50)
human-readable10
markdown10
json10
google-apps-script10
bigcommerce10
handlebars10
json-schema10
swagger10
redoc10
api-documentation10
api10
static-assets10
openapi10
readable10
api-client9
Programming languages (10)
Github contributions (5)
aglensmith/dev-docs
Oct 2019 - May 2022
This repo contains the markdown files and static assets powering developer.bigcommerce.com. https://developer.bigcommerce.com/
Contributions:6 PRs, 50 pushes, 15 branches in 2 years 7 months
bigcommerceutterancesassetsmarkdownstatic-assets
aglensmith/docker-stencil-cli
Jan 2020 - Jul 2021
Contributions:5 commits, 5 pushes, 3 branches in 1 year 5 months
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