Awais Khan
ITS Desktop Engineer at HCLTech
Austin, Texas, United States
Summary
👤
Senior🎓
Top SchoolAwais Khan is an ITS Desktop Engineer based in Austin with a decade of IT experience and over six years focused on systems administration and end-user support. He has delivered reliable desktop and network support for 100+ users across Windows, macOS, and Linux environments, leveraging tools like ServiceNow, Active Directory, SCCM, JAMF, and AirWatch to reduce downtime and improve SLA response times. Comfortable in hybrid and remote environments, he has streamlined device management, conference-room AV, and VPN/protocol troubleshooting while contributing to Agile-driven process improvements. His background includes hands-on work with WDS-driven deployments, data migrations, and even participation in developing an AI-powered face-recognition system, reflecting curiosity beyond traditional helpdesk tasks. Known for strong documentation and measurable operational gains (e.g., 10–15% reductions in response time and downtime), he blends customer-facing service with technical depth to keep distributed teams productive.
10 years of coding experience
Bachelor's degree Information Technology, Bachelor's degree Information Technology at Stratford University
Github Skills (12)
userspace9
filesystem8
reference-implementation8
fuse7
linux6
classification4
nlp3
natural-language-processing3
text-classification2
benchmark1
forge1
benchmarking1
Programming languages (2)
Github contributions (5)
lass-lab/Scispace
Apr 2019 - Mar 2022
Contributions:9 commits, 8 pushes, 1 branch in 2 years 11 months
lass-lab/Top500-analysis-dataset
Aug 2020 - Aug 2020
Contributions:7 commits, 6 pushes, 1 branch in 1 day
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